We have compiled a list of manufacturers, distributors, product information, reference prices, and rankings for Center Solution.
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Center Solution Product List and Ranking from 4 Manufacturers, Suppliers and Companies

Center Solution Product List

1～5 item / All 5 items

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Telephony solution "Omnia LINK"

Telephony solution "Omnia LINK"

You can improve response quality/productivity, enhance customer satisfaction, and optimize costs!

"Omnia LINK" is a total telephony solution for call centers based on a cloud-based IP-PBX. In addition to basic call and management features, it offers next-generation functionalities such as real-time transcription of call audio using AI, call volume prediction, and FAQ recommendations. [Features] ■ All necessary functions for call centers are included without the need to combine various products. ■ Equipped with AI capabilities from Google Cloud Platform(TM). ■ Capable of real-time processing of transcription through voice recognition, among other features. *For more details, please download the PDF or feel free to contact us.

  • Other operation management software
  • Other services

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Contact Center Solution

Contact Center Solution

Supporting all aspects from business improvement to system planning and construction, as well as business outsourcing and operations!

"Contact Center Solutions" is a service that provides comprehensive support from planning, design, and construction to operational support such as human resource assistance and training. We propose suitable systems from a wide variety of contact center systems. We offer suggestions for centers that evolve through the use of AI and cloud technology. Our goal is to create a contact center that evolves together with our customers. Additionally, we have an outsourcing center in Hiroshima, where we have numerous achievements in handling customer reception centers for mail order and help desk reception centers. Please feel free to contact us. [Service Contents] ■ Investigation of the current situation, identification of issues, and consideration of solutions towards the desired state ■ Implementation of necessary designs based on policies/goals and results of the current situation survey ■ System construction utilizing AI/cloud technology ■ Staff recruitment/staff training support ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.

  • Other services
  • Other contract services

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『OracleCX Service Cloud』

『OracleCX Service Cloud』

Contact center solution linked with CRM and FAQ.

With Oracle CX Service Cloud, it is possible to accumulate and utilize customer feedback to provide better services to future customers. Additionally, you can build an FAQ system that maintains the same image as your company page. Various features promote self-resolution in different scenarios, such as a syndication widget that displays related knowledge on your homepage, wizard-style content, and suggested answers displayed when submitting questions. 【Features】 - Automatic reception and allocation for inquiries via phone or web, allowing for internal information viewing, confirmation, responses, and verification. - Management of inquiries and responses, accumulating their content as knowledge. - Detection of suitable answers by AI from the accumulated knowledge. - Integration with CTI tools, among others. *For more details, please download the PDF or feel free to contact us.

  • Data Search Software
  • Other operation management software

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Contact Center Solutions that Evolve Together with Customers

Contact Center Solutions that Evolve Together with Customers

Total support from planning to design and construction, as well as personnel support and education!

BMC's "Contact Center Solutions" is a service that provides comprehensive support from planning, design, and construction to operational support such as personnel assistance and training. We propose suitable systems from a wide variety of contact center systems. We offer suggestions for centers that evolve through the use of AI and cloud technology. We aim to create contact centers that evolve together with our customers. Furthermore, we have an outsourcing center in Hiroshima, with numerous achievements in handling customer reception centers for mail order and help desk reception centers. Please feel free to contact us. 【Service Contents】 ■ Current situation investigation, issue extraction, and consideration of solutions towards the desired state ■ Implementation of necessary designs based on policies/goals and current investigation results ■ System construction utilizing AI/cloud technology ■ Staff recruitment/staff training support ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.

  • Other services
  • Other contract services

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Help Desk and Call Center Solutions

Help Desk and Call Center Solutions

It demonstrates high cost performance with high quality and low cost!

We provide a "Help Desk and Call Center Solution" that supports multilingual services in Japanese, English, Chinese, and Korean. Available 24 hours a day, 365 days a year, with options for night and holiday coverage. By outsourcing only the necessary tasks and time slots, we contribute to significant cost reductions in areas such as personnel training and system development. 【Features】 ■ Multilingual support (Japanese, English, Chinese, Korean) ■ Available for night and holiday coverage, 24/7 service ■ Cost performance: high quality at low cost *For more details, please download the PDF or feel free to contact us.

  • Other contract services

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